December 13, 2016
During the evening hours on Tuesday, December 13, 2016, Yardi will release an update to certain Store products. Please take a moment to become familiar with the changes.
- RELEASE NOTES -
This release includes reports engine modifications as well as new and updated reports within the Store Reports portal only. (Store users will not need to download an updated Store application.)
Reports: New reports to be released to the Store Reports Portal: Rental Prospects, Tax Exempt Transactions, Rental Activity by Dimension/Attribute.
The following reports received minor modifications: Cash Receipts Worksheet, Postal Code Analysis, Business Summary, Transfer Analysis, Transaction Log.
EMV FUNCTIONALITY UPDATE
For customers using the OpenEdge credit card gateway, EMV functionality is now available. Yardi is in the process of working with ADDITIONAL credit card gateway vendors for EMV processing capabilities. at this time there is no definite go live date.
Be advised that the modifications and updates to the Store application and associated services will continue to be subjected to regressive quality and functional validation. Yardi Systems, Inc. reserves the right to delay or postpone the scheduled release of these modifications should any unexpected conditions be encountered prior to or immediately following the release. If you have any questions regarding this notification, please contact your Yardi Account Manager or the Yardi Storage Helpdesk.
Yardi maintains Service Level Agreements (SLAs) with our customers that require at least 99.5% uptime on our web servers. This ensures that our self storage software and the data that powers it are available to you around the clock, whenever you need it.
For more information regarding our systems availability, contact steve.hall@Yardi.com.
What does this mean?
Yardi utilizes a third party service (NewRelic) to continually monitor the availability of our systems, measuring the response time of every request made on our servers.
Why isn't it always 100% ?
Every request on our servers is analyzed for several factors, not just including response time. Additionally, each server is checked several times per minute throughout the month for general availability.
Occasionally there is a brief outage on our side that our techs quickly diagnose and remedy, but more often there are issues with external service providers somewhere within the vast network we know as the Internet. We strive for perfection (and often we achieve it) but there are often factors that lie beyond our control.
Why is there more than one server?
Yardi self storage software and data are hosted in multiple locations and multiple servers. This helps to better protect your data and increase performance. Contact Yardi to find out which server hosts your company's data.